Ohio · operator pain
Turnover finished late and the itemized statement went out on day 31
Ohio operators in Cleveland and Columbus often conflate inspection completion with surrender and mail dates.
- Wizard default
- 30 days from surrender (Deposit Desk)
- Label
- ORC 5321.16
What goes wrong
- Surrender never entered when keys were picked up.
- Cleaning invoice arrived after the withhold letter was drafted.
- No PDF packet saved when the tenant disputes.
Fix: Log surrender at key return, build withhold lines early, export PDF before certified or tracked mail.
Not legal advice. Confirm facts and deadlines with qualified counsel.